Project 10.4 The International Traveler Assume you are working in the industry and an international traveler...
Project 10.4 The International Traveler
Assume you are working in the industry and an international traveler is asking for directions to a local landmark or popular restaurant in the area. Although you have repeated the instructions several times, the traveler doesn’t seem to understand your directions. You are wondering what you should do next.
What are two creative steps you might suggest that you or your hotel can take to prevent this frustrating situation from happening in the future?
Homework Answers
International customers and local customers pronounce English differently and the inflection and sentence pattern can be the reason why the international customer is not able to understand the directions. Hence I would suggest the below ways to communicate more effectively to international customers.
1. Prepare the route map to important locations in the area with instructions to be followed and provide the same to the customers. The accent issue comes only when we communicate through mouth and written directions do not face such issues.
2. Hire executives who are good in handling international customers through ability to communicate in foreign accent and also patience to listen and understand. It is very important to listen to the audience patiently to understand their needs and communicate effectively.
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Project 10.4 The International Traveler
Assume you are working in the industry and an international
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