Question

Peggy’s goal is to have better customer service at her industrial supply company. She creates four...

Peggy’s goal is to have better customer service at her industrial supply company. She creates four project teams and empowers them to personally visit all 30 of her major customers to find out what they want. In the language of the comprehensive model of planned change, Peggy is

a. changing management structures.
b. sustaining momentum.
c. commitment planning.
d. activity planning.
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Answer #1

Peggy has identified the change that the company needs a better customer service. She developed specific activity plan which will be integrated in the regular processing of the company, so as to facilitate the change and improve the customer service. This is an example of activity planning.

Answer: Option d

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