MANAGING CONFLICTS REPORT Employer’s name: _____________________________ Your supervisor’s name: _ Your supervisor’s phone number:

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Question

MANAGING CONFLICTS REPORT Employer’s name: _____________________________ Your supervisor’s name: _ Your supervisor’s phone number:

MANAGING CONFLICTS REPORT

Employer’s name: _____________________________________________________________________

Your supervisor’s name: _______________________________________________________________

Your supervisor’s phone number: ________________________________________________________

Name of the department you work in: ____________________________________________________

Your name: __________________________________________________________________________

Your job title: ________________________________________________________________________

Your job duties: _______________________________________________________________________

_____________________________________________________________________________________

List a conflict you have experienced and how you resolved it in a positive manner?

_____________________________________________________________________________________

How did your program coursework relate to your weekly work experience?

_____________________________________________________________________________________

business Operations-Management

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Answer 1

Answer #1

Employer’s name: Fitness Blend
Your supervisor’s name: Clarissa Martin
Your supervisor’s phone number: 202-555-0171
Name of the department you work in: Human Resources
Your name: Mary Mathew
Your job title: Deputy Human Resources Manager
Your job duties:

Manage end to end employee life cycle including onboarding for new joiners, confirmation, performance appraisals, grievance handling, employee relations and employee separation
Liaise with business leaders for implantation of HR processes
Work with cross functional and centers of excellence to facilitate end to end HR needs
evaluate existing work processes and devise strategies to ensure the most effective use of resources.
Audits and recommends updates to HR data and systems in respective portfolio,
Assists with all audit requests (external & internal) pertaining to employee life cycle,Desired Skills ,Functional/Operational:

List a conflict you have experienced and how you resolved it in a positive manner?

We had a situation where the whole team has complained against the Leads behavior being very rude towards them and the Lead herself filed a complaint against the manager for work harassment. The issue was resolved with multiple focus groups to identify what the real issue was. There were separate focus groups held with teams, separate interviews were held with manager. We included the Business Leader and Account Manager to gather evidence in form of logins, emails, etc and managed to resolve it. The Manager and Lead was found to be at fault for over pressuring the team and were given counselling for this. Both were removed from the project and assigned different projects to avoid any unconscious backlash on the team.

How did your program coursework relate to your weekly work experience?

The program course work is designed to really suit and simulate the day to day situations I face. I effectively related the conflicts situation which arose during the week and able to resolve it applying the concepts taught in the coursework.

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Answer 2

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MANAGING CONFLICTS REPORT Employer’s name: _____________________________________________________________________ Your supervisor’s name: _______________________________________________________________ Your supervisor’s phone number: ______________________

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