Question

Write thoughtful comments to Rama's work:

Rama's work:

I have completed my 80 hours, woohooo! Halfway done and very happy but yet a little disappointed. This week I was able to sit on a few more consolidated meetings when it came to specific patient information, diagnosis and course of treatment. In these meetings I got to observe how the communication between departments or managers were fabulous or when and how their communication fell through. I also observed who the main leaders were and how their act of leadership took place in the meeting and one on one time with the patient.

My knowledge of policy development has greatly increased. I have observed and obtained the process from start to finish with updating policies throughout the hospital. There are many obstacles when creating or updating a policy that needs to be accomplished before it can officially be published. I have also gained knowledge that our department (Infection Prevention) does not have seniority over the physicians who get to sway the policy for whatever is convenient for them. I am not going to get into the whole situation but it is a downward spiral that is going to be hard to come up from.

Aside from being short-staffed in every department here at Wesley, the other main cause of our issues is our communication. Our communication between the CEO, CNO, various departments, managers, leaders and the clinical staff is awful. The newest policy that went active Monday the 24th, half of the committee staff had no idea about. So, is this policy even correct?

Just as it has been for the first week, the health care environment here is still an absolute mess. There is still construction on almost every floor and it cannot be avoided as majority of them are repairs and/or updates. To give you a better picture, a few weeks ago a pipe burst above the entrance way of the PICU department and totally flooded the whole department. Therefore, all the patient had to be relocated and the length of construction is TBD. This does not help as our communication is not the best along with our short staff.

Next week is a new month and it just happens to be the last month of my internship. I am excited to be like a sponge and absorb all the new information I can but I am also excited to take my knowledge and also get a job at either hospital's in the Wichita area. Three more weeks and I can close this chapter and open a new one.

Answer 1

Thoughtful comments to Rama’s work:

- Rama had done a commendable job of completing 80 hours successfully as an intern.

- Rama had learnt many things from the internship such as attending consolidated meetings about specific patient information, enhanced knowledge of policy development etc.

- Rama had observed issues/concerns regarding the healthcare center that needs improvement such as construction work on every floor, communication lapses, short staffing, etc.

- Rama has been very observant as an intern and his comments would enable the hospital to improve in service and reputation.

- Personally, I would like to thank Rama for sharing his point of view. It really takes courage as an intern to express his true feelings about the hospital to others.

- It is OK if the hospital is short staffed and lacks good policies and procedures, you as an intern should grow with the hospital by overcoming these challenges. As a leader you can guide and direct the hospital and the staff towards achieving a common goal-success in all aspects.