Question

Hi

I am playing role of Centre manager

TM1 & TM2, fitness Instructors are getting into mini spats, affectin dynamics of the team. Customers also feeling stress

Organisational goal for 2020 is increase membership by 10%

TM1 & TM2 are tasked to attracting new customers & filing new members into system

TM1 & TM2 choose to split task 50/50

TM1 is Chinese, emotionally strong, keeps emotions to herself, concerned with TM2 demeaning attitude, frustrated as she finds it hard to join new members, STRENGTHS, diligent worker, organised and streamline tasks to get best results

TM2 is American, speaks his mind, seen as being irritable and sarcastic, frustrated as he finds TM1 doesnt work to his standards, wants TM1 to improve but she doesnt listen to him and feels TM1 doesnt share her work problems with him. STRENGTHS, Good people skills, attracts new customers

You must mediate the conflict and attempt to fulfil the following

1 Increase Team Performance

2 Encourage a positive workplace climate

3 Encourage an inclusive emotional workplace climate

4 Use at least one strength of each of your workgroup members to achieve the following

4.1 One team objective

4.2 One organisational objective

Many thanks, good night for now

Answer 1

Since TM1 and TM2 are two very different personalities with two very different individual strengths.

1. to increase team performance both of them should be given goals and tasks in such a way that helps them reach their personal goals, gives them financial increments etc.

along with that, emphasis should also be placed on similar strengths that they have and a working strategy should be made to profit from these strengths.

2. to encourage a positive workplace climate, both the workers should be put in situations where they have to work together closely, indulge them in ice breaking and bonding sessions where they are given a free space to interact with each other, maybe out of the working space.