Question

1. What is the meaning of Conflict Resolution? What are some of the advantages and disadvantages of having to address conflicts?

2. List and define four strategies used in Conflict Management. What would be the overall impact of selecting each as the dominant strategy for resolving a conflict

3.Why is negotiation such a powerful technique in solving conflicts, and what are the key components utilized during the negotiation process?

4.What is crucial Conversation (called" Crucial Confrontation" in the earlier textbook edition), and why is it important to the overall success of resolving a conflict?

5. What are the crucial elements of "dialogue" and "listening" in a Crucial Conversation, and why are they essential?

6.

7.What must you do during a Crucial Conversation and why?

8.What must you do after a crucial conversation and why?

9. What is the"mind's eye", how does it work, and why is it important to understand the "mind's eye" of others?

10. From our comprehension of the textbooks, Crucial Accountability... and Hostage At The Table, what messages are the authors trying to relay to their reader

, and what impacts will these messages have on one's ability to successfully approach, work through, and resolve conflicts? Give example from each text.

Are there overlapping messages and similar impact, or actually separate messages and impacts?

Answer 1

Conflict Resolution is the process of resolving a dispute arising between two parties.

The advantages of having to address conflicts are as follows:

1) Conflict resolution can lead to an atmosphere of greater team-bonding.

2) It gives a platform to everyone to each other's opinions and misgivings.

3) Reduces tension among team members.

The disadvantages of having to address conflicts are as follows:

1) Conflict resolution is a time-consuming process, hence affects the overall productivity of the team.

2) Conflict resolution may turn out to be an emotionally draining experience.