Question

Discuss for 20 marks

1. The levels of management operative within a restaurant and the tasks they perform.

Top level

Middle level

Lower level

Answer 1

The levels of management operative within a restaurant are:

• The top level of management is the owner or partner at the restaurant which has substantial investment or interest in the business and profit of the restaurant. He sets the vision and mission of the restaurant as to what direction, nature of food etc. are to be served or delivered to customer and takes most of the strategic decision related to restaurants like expanding it, modifying the structure etc.
• The middle level consist of the managers like operational managers to keep check on working operations and manage day to day task, finance and staff mangers, chef managers to assist and supervise over kitchen etc.

These managers do the task of executing the restaurant vision and mission in all possible ways and to take customer feedback and improve upon the system at work in restaurant and direct and control over subordinate staff and resources.

• The last level is of shift leaders. These are primarily people engaged at front Desk, cooks, support staff, caterers etc. which does the job on ground level and these people are also important as these people directly interact with people who comes at the restaurant.