Question

what is the logic underlying the statement, “if you dont like the outcome, change the process(es)?”

Answer 1

The logic underlying the statement, “if you don't like the outcome, change the process(es)" is as under-

The process of an activity is more responsible for an outcome than any other factor. If the outcome is different than the desired one, then we should check the process factors and not anywhere else. The process factors are called as KPIV (Key process input variables) and the output is called as KPOV (Key process output variables). When we make changes in KPIVs, then the KPOVs change accordingly.

For example, of the output of activity is shifted from the desired one, we should look for any waste in the process. When the waste of process is reduced, then the output will come back to the right value (desired).