Question

3/What is a balanced scorecard approach and why might it be useful for
measuring overall IS performance?

Answer 1

A balanced scorecard is a measure which keeps a check on the four major aspects of the business name, Financial, customer, learning and development, and internal business processes. It helps to keep the goals of the departments in line with the vision of the organization.

It is useful because of the following reasons:

1. The goal along with the measures is clearly defined.

2. It clearly states the benchmark for the goal.

3. It has both lead and lag indicators defined.

4. It helps to keep the departments in line with the vision of the organization.