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Quality planning, employee training in quality measurement, and the cost of maintaining accurate records of information...

Quality planning, employee training in quality measurement, and the cost of maintaining accurate records of information related to quality are examples of __________ costs.

Internal failure

External failure

Appraisal

Prevention

Replacement

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Answer #1

The correct answer is option D, i.e. Quality planning, employee training in quality measurement, and the cost of maintaining accurate records of information related to quality are examples of prevention costs.

Prevention costs are incurred by the company to prevent quality issues from occurring in the production system in the first place.

Appraisal costs are incurred to inspect the quality of the products and services.

Internal failure costs are incurred due to defective products at the manufacturing site. This includes scrap cost and the cost of rework.

External failure costs are incurred due to defective products at the customer site. This includes the costs due to the issuance of warranty and the loss of goodwill among customers.

Replacement costs are the costs incurred due to the replacement of sold products.

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