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banking executive studying the role of trust in creating customer advocates has determined that 42 %...

banking executive studying the role of trust in creating customer advocates has determined that 42 % of banking customers have complete trust, 47 % of banking customers have moderate trust, and 11 % have minimal or no trust in their primary financial institution. Of the banking customers that have complete trust, 66 % are very likely to recommend their primary financial institution; of the banking customers that have moderate trust, 17 % are very likely to recommend their primary financial institution; and of the banking customers that have minimal or no trust, 3 % are very likely to recommend their primary financial institution. Complete a and b.

a) Compute the probability that if a customer indicates he or she is very likely to recommend his or her primary financial institution, the banking customer also has complete trust.

b) Compute the probability that a banking customer is very likely to recommend his or her primary financial institution

math   Statistics-And-Probability   
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