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Zipcar: It's not about cars - it's about urban life (End-of-chapter case) Describe typical (target) Zipcar...

Zipcar: It's not about cars - it's about urban life (End-of-chapter case) Describe typical (target) Zipcar customers in terms of their demographic, psychographic, geographic, and behavioural characteristics.

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Zipcar customers in terms of their demographic, psychographic, geographic, and behavioural characteristics:-

  1. Demographic:- Majority of Zipcar customers are aged between 18-25
  • Customers can't afford personal vehicle, hence use Zipcar sharing network
  • Generally, low income groups use car sharing network
  • Mostly students and working professionals uses this service
  • Most of the customers are educated

2. Psychographic:- Customers are not willing to spend much on transportation

  • They live a fast paced life

3. Geographic:- Most of the customers live in urban areas

  • People who live in rural area are not concerned about environment, hence, they do not use Zipcar

4. Behavioural:- Zipcar customers do not want to purchase a car

  • Zipcar customers believe in cost savings
  • They believe that technology has made life easier
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