Question

3. This question contains two parts be sure to answer both. First, define job enlargement Next, imagine that you are the front-end manager of a supermarket. You manage all the cashiers, baggers, and the customer-service desk. Recognizing that each of these jobs is repetitive without much variety. you want to enlarge each job to increase employee engagement and satisfaction. How might you enlarge the jobs you manage?.

Answer 1

Job enlargement is a restructuring method to increase the number of tasks in a job and aims to give flexibility to the workforce reducing monotony and boredom. Job enlargement is a task related training method focusing on people and time management.
As a front end manager, I would strive to reduce the monotony prevailing in each job. In the customer service desk, I would put pictorials of the entire supermarket sections to help both the customer desk employees and customers to find their product items. Using these pictorials, the customer desk employees can easily guide the customer to the respective section. The customer desk employees at the supermarket take orders via mobile, internet, apps and various other sources. I ensure that proper technology is in place to process these orders. Most customer desk employees complain of sitting in the chair for hours and this is the major boredom. I would enlarge their jobs by making them do some physical work by replenishing the supermarket shelves on out-of-stock items, helping customers to load their groceries into their vehicles parked in the parking lot and assisting them in the checkout process. Customer returns, complaints can also be addressed by them. This will make their interaction with the manager and the floor level workers more effective.
In the case of a cashier, they get bored by typing invoices and collecting payments repeatedly. A cashier in the supermarket guides the customer on various payment options, informs the customer on coupons and discounts, handling exchanges and returns, maintaining invoice register for their shifts, money refunds etc. I would enlarge their jobs by providing flexible work schedules.
In the case of a bagger, in addition to packing groceries, loading carts, returning carts, packing products for home delivery, retrieving items, I would enlarge their jobs by encouraging them to provide courteous service to customers in handling their complaints and reporting to the management. Their job could be enlarged by keeping the work environment clean and handle the entire maintenance of the supermarket. This could reduce their boredom at work.