Question

Think of your favorite stores.

• What do they do that encourages your loyalty?
• What do you like about the in-store experience?
• What further improvements could these stores make?

The required length for your original posting is 350 words, and your reply should be a minimum of 250 words.

Answer 1

Measure taken by my favourite store to increase the loyalty are :

1. The store has its own cashback and payback plans , which convinces a customer to come back again inorder to get more points or redeem the cashback.

2. The store also provides free home delivery to the regular customers.

3. The return or exchange of products is unconditional for the customers who hold membership.

4. The members can also avail a free consultation from the product experts.

The in store experiences that are very good are :

1. They maintain a great cleanliness and hygiene in the store.

2. The arrangement of the products are very easily accessible.

3. They provide free drinking water and other refreshment drinks if we have the membership.

4. The hospitality of the staff is very good.

5. They maintain a great variety of each category of the product.

6. The store maintains a great customer lounge for those who want to relax.

7. They have a feedback monitor to take the valuable feedback of the customers.

8. They provide free pick up and drop service for upto five kilometers.

9. If a customer wants they can take a shopping assistant along with them all throughout the store while they shop. They will help them find the product locations, help the customers carry their belongings, stand in the queue for billing , etc.

Further improvements suggested by me are as follows :

1. They can have some online platform so that the customers can shop even online for their products.

2. They should be some shopping slot booking facility for the regular customers.

3. They shop have some minimum discount offer for the members or premium customers.

4. They should have a snacks stall inside for those who need refreshments and are hungry.