Question

Directions

Formal communication channels follow the chain of command and are recognized as official. There are three types of formal communication, which include vertical communication, horizontal communication, and external communication. Select one of the three types of formal communication most common in your organization. In a 2-3-page paper (not including title page or reference page), discuss how the type of formal communication selected is used in your organization. Discuss the advantages and disadvantages of using this type of communication. Also, discuss what type of formal communication you think would work best.

Identify four examples from your own experience in which you felt service quality was truly top-notch, and some in which it was not. Write a 2-3 page paper describing what you think might be some of the fundamental differences in infrastructure and management practices of these organizations.

Answer 1

I personally think vertical communication suits best for most of the organizations because of the below analysis.

Vertical communication occurs when information flows in vertical direction up to down and down to up within an organization. Thus, upward and downward communication together makes vertical communication. The merits or reasons of vertical communication are mentioned below:

1. Bringing the people into the communication network: Vertical communication brings all the people working at various levels of an organization within the scope of communication.
2. Informing organizational goals and plans: Vertical communication is the means of informing organization goals, plans, programs, policies etc. to the subordinates.
3. Communicating directives of superiors: It also helps in communicating and implementing orders, instructions and advises of superiors.
4. Conveying the message of subordinates: Through upward direction of vertical communication channels, subordinates can convey their suggestions, complaints, recommendations and opinions to their superiors.
5. Motivating the subordinates: Through downward pattern of vertical communication, the superior can motivate their subordinates.
6. Maintaining the chain of command: Established chain of command can be easily maintained through vertical communication. People at levels of the organization somehow come within the scope of vertical communication and communicate among them by following established chain of command.
7. Assigning jobs a devaluating performance: Vertical communication facilitates job assignment and job evaluation in the most befitting manner. Through downward communication, superiors assign jobs to their subordinates and subordinates convey their feedback to their superiors through upward communication.
8. Identifying the problems of subordinates: Upward pattern of vertical communication helps to know the employees attitudes and to identify their problems.
9. Creating better relationship: Free and fair flow of information in vertical communication improves relationships between management and workers.
10. Coordinating the efforts: Vertical communication facilitates bringing the efforts of all participants of an organization into a uniform line. As a result, organization can attain its goals.

Infrastructure management is sometimes divided into categories of systems management, network management, and storage management. Infrastructure management products are available from a number of vendors including Hewlett-Packard, IBM, and Microsoft.

Among other purposes, infrastructure management seeks to:

• Reduce duplication of effort
• Ensure adherence to standards
• Enhance the flow of information throughout an information system
• Promote adaptability necessary for a changeable environment
• Ensure interoperability among organizational and external entities
• Maintain effective
• change management policies and practices

Although all business activities depend upon the infrastructure, planning and projects to ensure its effective management are typically undervalued to the detriment of the organization. According to IDC, a prominent research firm (cited in an article in DMReview), investments in infrastructure management have the largest single impact on an organization's revenue.