Question

SECTION A: Short Answer Responses Directions: Answer ALL ITEMS in this section. Write your responses on the blank pages provided 1. What are business resources? Give examples. (2mrks) 2. List six (6) hazards and associated risks a work team may be exposed to. (3mrks) How can risks be controlled in the work area using the hierarchy of control? (5mrks) 3. In providing specifications for products or services, list five (5) things that should be noted. 4. (5mrks) 5. List five (5) methods of communication that can be utilized when conducting negotiations. (5 mrks)

Answer 1

1.    Business resources are of five kinds broadly:

• Financial
• Human
• Educational
• Emotional
• Physical resources

Examples:

• Financial - Monetary funds
• Human - Employees and stakeholders
• Educational - Training and certifications
• Emotional - Support systems and help groups
• Physical resources - Capital assets and machinery

2. There are many kinds of hazards such as,

1. Materials: Such as bacteria and other bioagents
2. Processes: Such as welding, lathing
3. Practices: Such as silicosis, vulcanizing
4. Behaviors: Such as intimidation and bullying
5. Things and substances: Such as knives, open chemical containers
6. Conditions: Such as wet floor, hot surfaces

3. Risks can be controlled in the workplace by using the hierarchy of control and are listed below from the least effective to most effective strategy:

1. Personal Protective Equipment
2. Administrative Controls
3. Engineering Controls
4. Substitution
5. Elimination

4. The five things to remember are:

1. Clarity in requirement
2. Understand the intent of the product
3. Focus on the primary purpose
4. Have a fixed scope and a tolerance limit for variation
5. Any add-on should be value addition and not a hindrance to the primary purpose

5.

• Every negotiation meeting is to build better relationships and not about winning
• Every negotiation should involve asking questions to learn better
• Every negotiation is about answering questions to understand better
• Every negotiation should have a crisp and assertive mode of answering
• Every negotiation should be based on transparency and not on hiding facts