Question

5. Of the four building block skills, which one is frequently considered to be the largest behavior management challenge? A) The ability to inspire employees B) The ability to analyze situations correctly C) Personal flexibility and adaptability D) Outstanding perceptual skills 6. Which of these skills is considered to be the cornerstone of the four building block skills? A) Personal flexibility B) Self-insight C) Perceptual skills D) Leadership capabilities 7. Which of these approaches argues that there is no single best way to manage behavior? A) Hawthorne B) Scientific Management C) The cornerstone skill D) Contingency 8. The area of "knowledge foundation" deals with the importance of A) understanding organizational behavior. B) the behavior management process. C) development of solutions for achieving behavioral goals. D) identification of the causes of behavior. 9. Which of these steps of the behavior management process involves implementation of selected strategy, monitoring for effectiveness, and performing necessary adjustments? A) Step three B) Step two C) Step four D) Step one 10. ________ is/are a key trend that is having a significant impact on behavior management today. A) Information technology B) Reverse discrimination C) Decreasing the amount of training for managers D) Stay-at-home mothers 11. What is contributing to organizations taking a look at employee groups that had previously been overlooked, ignored, or shutout? A) Current discrimination laws B) Government monetary incentives C) New behavior management theories D) Economic pressures 12. One way businesses can benefit from diversity in the work force is A) increased popularity. B) increased understanding of the marketplace. C) increased employee satisfaction. D) minimizing EEOC/AA investigations. 13. One drawback to the technology of today is A) it can actually accelerate the speed at which crises can strike a nation. B) it can keep employees too busy to stay in touch with their employers and organizations. C) it can decrease waste and efficiency in organizations. D) it can reduce the need for familiar methods of communication such as telegraph and faxes. 14. The percentage of employees who work 50 or more hours per week has risen by _____ over the past twenty years. A) 25% B) 40% C) 30% D) 37.5% 15. During the last thirty years, the percentage of dual-career married couples has grown by A) 24 percent. B) 96 percent. C) 60% percent. D) 36% percent. 16. The _________ are perspectives of motivation that identify specific needs that energize behavior. A) content theories of motivation B) process theories of motivation C) equity theory and OB mod theory D) expectancy theories 17. _________ is attributed with the development of the Two-Factor Theory of motivation. A) Abraham Maslow B) David McClelland C) Frederick Herzberg D) Stacy Adams 18. Hygiene factors are similar to the _____________ needs identified by the Hierarchy of Needs. A) higher order B) three-tiered C) lower order D) none of the above 19. Which of the following is a limitation of the equity theory? A) It does not address the issue of perceived fairness. B) It offers no remedy to increase motivation. C) When you feel treated unfairly, you will be motivated to restore a sense of fairness. D) Who we should compare ourselves to is not clearly identified. 20. Which of the following is a strategic way in which employees strive to reduce inequity? A) Focus specifically on the behavior in question and attempt to alter it. B) Maintain the same comparison person as before. C) Changing their inputs and/or outcomes D) None of the above. 21. At Bradley Sanders' motorcycle firm, in the last six months, 60 of 80 employees have been terminated while 53 job applicants have been hired to replace them. This type of process is best described by the term ____________. A) negative reinforcement B) motivation C) inequity D) churning 22. Which theory is considered to deal with consequences? A) Reinforcement Theory B) Two-Factor Theory C) Equity Theory D) Hierarchy of Needs Theory 23. Which of the following is/are a recommendation(s) to prevent the potential side effects of punishment? A) Focus specifically on the behavior in question. B) Always punish in private. C) Specify alternative behaviors that will prevent mistakes from being repeated. D) All of the above. 24. Signs detailing lengthy work expectations and obligations that hung in the employee lounge of Spender Textile, constantly offend Brian to the point he repeatedly called off from work. These signs were replaced with new, more complex messages every day. His manager recognized this negative behavior and had the offending signs removed from the employee lounge. The manager's action of removing that which was reinforcing negative employee behavior is called: A) punishment. B) extinction. C) hygiene factors. D) perception. 25. Which motivation theory focuses on establishing future performance targets? A) Goal theory B) Reinforcement theory C) Equity theory D) None of the above

Answer 1

Answer 5: is option C i.e. Personal flexibility and adaptability

Explanation: In his book “Organizational behavior: solutions for management” author “Paul D.” identifies four skills namely self-insight/perceptual skills; ability to inspire/motivate/lead; ability to analyze situations; and personal flexibility/adaptability as the building blocks for successful behaviour in management. He mentions that these skills enable managers to efficiently solve behavioural problems. From all the four building block skills Personal flexibility and adaptability is frequently considered to be the largest behavior management challenge because it involves changing behaviour that is more appropriate to the situation.

Answer 6: is option B i.e. Self-insight

Explanation: Self-insight acts as the cornerstone of the four building block skills because it helps a person to figure out their strengths and weaknesses. Based on it a person is motivated to change their behaviour and act in appropriate manner.

Answer 7: is option D i.e. Contingency

Explanation: Contingency Theory argues that there is no best way in which behaviour can be managed or a corporation can be organized. Instead it lightens the fact that the optimal action depends on the situation that comprises of internal and external factors. Hawthorne effects argues that people modify their behaviour because they are aware that they are being observed. Taylor’s Scientific Management Theory argues that by optimizing and simplifying the job, productivity can be increased. He also mentioned that money can motivate employee to work efficiently.

Answer 8: is option A i.e. understanding organizational behaviour

Explanation: Knowledge foundation revolves round understanding organizational behaviour. It concentrates on utilizing existing knowledge as well as exploring new knowledge.