Question

b. What evidence do we have that process redesign can improve efficiency and profits? Isn’t process redesign just another name for making employees work harder? Is there evidence that employees will accept the redesign?

Answer 1

Process redesign helps in increasing productivity, promotes innovative ways of thinking and increases employee engagement. It causes enhancement in efficiency and reduction in cost of operations. It enables the firm to earn profit. The process redesign can be done using different techniques and six sigma and lean sigma are also the techniques to help improve by the process re-engineering and reducing wastes. It causes in reduction in wastage and reduces case of product returns. It makes the efficiency to increase.

Process redesign does not mean that it makes people to work hard, but yes it can make people to come out of their comfort zones and work on new benchmarks, key deliverables and performance metrics. So, it is about realigning them with the new process design and refreezing the balance between people, process and technology.

Yes, employees will accept the redesign if they are properly counselled and explained the benefits of the process redesign. Here, it is important for the change managers to align the benefits of the employees with the growth of the employees and then, employees cooperate positively.