Question

You are student studying ICT Governance. The lecturers have stressed the need to practice due diligence and to pose and answer evaluative questions about ITSM frameworks.Recently, you have been fortunate to score an interview for a cadetship.

In the interview, you are asked what five important questions a company should pose and answer about ITIL. What would you say?

Answer 1

1. How does ITIL help to diminish costs and limit the total cost of ownership (TCO) for IT ventures?

IT ventures and staff dependably find that they break their work courses of events. This occurs since the unscheduled work dependably takes need over the work that is arranged. ITIL can enable an association to stop this constant cycle and can in this manner, help workers focus around the Total Cost of Ownership (TCO) and different exercises in their area of expertise.

2. Who chooses the arrangement of a proposed change inside an ITIL consistent Change Management process?

It is the assignment of Change Manager

A Change Manager will assume a key job in guaranteeing that the undertakings (change activities) meet their destinations inside courses of events and said spending plans by expanding representative selection and utilization. This individual will concentrate on the general population's side of change, including changes to business processes, frameworks and innovation, work jobs and association structures.

3. After a Change has been actualized, an assessment is performed. What is this assessment called?

It is known as the Post Implementation Review (PIR)

PIR is an evaluation and review of the total working arrangement. It will be performed after a time of live running, some of the time after the venture is finished.

The Post Implementation Review is utilized to assess the viability of framework advancement after the framework has been underway for a particular period (typically a half year). It is a freestyle report, and not all areas are applicable or important to the last item. A depiction of the Post Implementation Review Report is constantly joined.

4. What ITIL process guarantees that the association knows about new and evolving innovation?

Capacity Management is in charge of guaranteeing that the association knows about new and evolving innovation. The control checks and confirms that the IT foundation is given at the opportune time in the correct volume at a correct cost with most extreme proficiency.

This includes a contribution from numerous regions of the business to distinguish what administrations are (or will be) required, what IT foundation is required to help these administrations, what dimension of Contingency will be required, and what will be the cost of this framework.

5. What two Service Management procedures will probably utilize risk analysis and management approach?

The two service management procedures are-Availability Management and IT Service Continuity Management

ITIL Availability Management goes for characterizing, breaking down, arranging, estimating and improving all parts of its availability services. Availability Management is in charge of guaranteeing that all IT framework, forms, devices, jobs, and so on are proper for the concurred availability targets.

IT Service Continuity Management (ITSCM) goes for overseeing risks that could genuinely affect IT services. ITSCM guarantees that the IT service supplier can generally give least concurred Service Levels, by decreasing the risk from catastrophe occasions to a worthy dimension and making arrangements for its recuperation services. ITSCM ought to be intended to help Business Continuity Management.