Question

cenario Information - One Dental Please read the following scenario information for a simulated business, One Dental. You will use this scenario information to answer all questions for this assessment. You work at a large private dental clinic, One Dental. You work with a large team of dental nurses and dentists, many of whom come from different cultural backgrounds to yourself. Your manager at the clinic is the Dental Nurse Manager. However, she is leaving soon to go on maternity leave. It's performance review time, and you are hoping to be considered for your manager's role. However, to be considered, your manager has asked you to prepare answers on how you would effectively lead and manage workplace relationships in her absence. Prepare answers to the following questions to submit to your manager for consideration : 1.1) Achieving planned outcomes is important, however, sometimes work relationships hinder your ability to do so. Give three examples of how work relationships and the cultural and social environment at One Dental could support or hinder achieving planned outcomes. 1.2) Having a positive relationship with your team is of paramount importance. Explain three techniques for how you might develop positive work relationships and building trust and confidence with the team. (Examples may include interpersonal styles, communications, consultation, cultural and social sensitivity, and networking) 1.3) As a Dental Nurse Manager, will you be accountable to many different stakeholders. Describe in 50 - 100 words for each what methods and techniques you might use for communicating information and ideas to the following three of stakeholders. Provide a reason why each method or technique you choose is appropriate for that stakeholder 1.4) Legislation and organisational policies greatly affect how you should manage workplace relationships. In approximately 250 words, and identifying two examples, describe what the impact of legislation and organisational policies on workplace relationships in One Dental may be. 1.5) As a Dental Nurse Manager, essentially you'll be a manager of problems! Outline the steps in a best practice problem-solving method in the box below. 1.6) One of the problems you'll encounter is workplace conflict. It's inevitable in the environment we work in. Explain three methods you might use to resolve workplace conflict. 1.7) Unfortunately, not all of the dental nurses at One Dental are great performers and as a manager, you'll have to manage that. Explain what three methods of managing poor work performance you might use for the poor performing staff. 1.8) Even if everything seems to be going well, there is always room for improvement with workplace relationships. Explain in 300 - 400 words how you might monitor, analyse and introduce two ways to improve work relationships.

Answer 1

The Cultural and social factors planned work i for kindering 7 the employees cutteral background and give - priorities to the inclividual cutteral needs and plan your worlo.accorcling to ke employee Circumstances so that you Gn got the desired Our come for them. If you planned according to them Example-02 — Т. One o e melov @ як фот) Іко (@ пое culteral background of the manager he took it as a advantage and a his work literally. He will covolop a internal feeling that you as a manager will sways help home and gave less work. So - there the outcome gets hindered. Example-Ⓡ: - If the manager is very trendly with the employees. never shout on them for mertakes and easy going 7 Employees also take take his as a factor CS I canto cance poor outcome of work . Scanned' with

Example - - . In contrast to the above examples of the manager is very stict and like & autoratiu leader the employecs always have dissatisfaction and On willingness an work. Hence this also a becomes a hinder for Outcome ! Techniques to devolop positive worle Reliskionthepi - Giving equal opportenity to all employees and - being impartial Gring a positive appreciation for their good performance - lasten to their needs and get suggestion in work. En coceraging them to ask for any drebts at work and giving motivation to them. These will devolop a gool image oma manager among the employees and this positive CS Scarrelasher chipe develope. CamScanner

). 2 Communi Glion techniques are observation ? Listering and keeping silent & - you can Observe the employee way of work and behaviorer on the work setting by this you can analyze about the employee Here the stakeholder is government. They make Changes an ane regards to your feild @ They enforce your organization to compleate the task you are devoloping a patient Oriented . treatment plan which means the professional will spend maximum time with the patient. Bet legally documentation is very essential past Men you need to spend much time on this paper Work rather than spending much time with the chent. you cant follone the own process. Because you have to follow the org ane Zatronal protocall. for doing procedures. you loose your chance of showing innovative

1.5 problems :- Identifying the find the cause of problem, analyze the efect of problem seck the way to resolve it, make plans to solve it, implement the plans, analyze and evaluate the outcomes, and is not Resolved start with the cycle of plans again. 4! ☺ Listening to the Bolt pridities separately. which helps to get clear Unclerstanding about the conflict on the problem and helps to find steps to resolve it. ③ providing clean anformation about the Job roles and responsibilities to each and andridual helps them . Clear Oncler stancing the proper work accomplishment avoids unnecessary0 conflict 2 After interrogation with the employees give them the information about their mistakes. that became the reason for Conflict . CamSca developerent. Scanned with a

(1.7 A 1 * Sieper vision i anspect their wor * Guidance ; We need to give uidence in their work. o inspect their work to that you can I find the mistakes and hence avoid the poor out Come also which helps them to rectify the mistakes. * Observalim - Observe the employees without their knowledge hence can find about their performance. x Achieve the outcome is always the goal. be friendly rather than being a autocratic leader. -> Treat all equally get sieggeritims and feedback from the leam for employees. mistaices in work . report their mistakes to them. help them by giving Solutions to avoid at - These all elevelop good team building and It will be a good work place environment cs maled Hevolop good working relashtoo ships,