Multiple choicereview.1. When a decision maker estimates he or she has to handle more info...

Multiple choicereview.

1. When a decision maker estimates he or she has to handle more information than he or she can efficiently use, the decision maker is experiencing:

a. Knowledge mismanagement.

b. Information overload.

c. Satisficing.

d. Bounded rationality.

2. All of the following are objectives of knowledge management except:

a. Recording knowledge as an asset in the AIS.

b. Creating knowledge repositories.

c. Enhancing the knowledge environment.

d. Improving knowledge access.

3. In Steps for Better Thinking, which step is concerned with interpreting and organizing information?

a. Identifying

b. Exploring

c. Prioritizing

d. Interpreting

4. In the first of the Steps for Better Thinking, decision makers should identify: (i) the problem, (ii) relevant information, (iii) limitations.

a. i and ii only

b. ii and iii only

c. i and iii only

d. i, ii, and iii

5. Which of the following steps for creating a knowledge management system should occur first?

a. Adopt Steps for Better Thinking.

b. Normalize database tables.

c. Define business goals the system should address.

d. Build appropriate tools.