Question

"Implementing Continuous Quality Improvement in Healthcare" Case Study 16

What can we learns from this case in designing strategies and/or tools to engaged patients and families?

Answer 1

Ans) The Change Concepts for Practice Transformation:

A Framework for PCMH

“Change concepts” are general ideas used to stimulate specific, actionable steps that lead to improvement. The Safety Net Medical Home Initiative (SNMHI) established a framework for PCMH transformation to help guide practices through the transformation process. The framework includes eight change concepts in four stages:

• Laying the Foundation: Engaged Leadership and Quality Improvement Strategy.

• Building Relationships: Empanelment and Continuous and Team-Based Healing Relationships.

• Changing Care Delivery: Organized, Evidence-Based Care and Patient-Centered Interactions.

• Reducing Barriers to Care: Enhanced Access and Care Coordination.

The Change Concepts for Practice Transformation have been most extensively tested by the 65 safety net practices

that participated in the SNMHI, but they are applicable to a wide range of primary care practice types. The Change Concepts have been adopted by a number of other improvement initiatives, reflecting their generalizability in primary care regardless of patient population or practice structure. The Change Concepts were derived from reviews of the literature and also from discussions with leaders in primary care and quality improvement. They are supported by a comprehensive library of resources and tools that provide detailed descriptions and real examples of transformation strategies.