Question

What is Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)? What is the relationship between (HCAHPS) and quality of care? How does this relationship impact reimbursement? 150 words

Answer 1

Answer: Hospital Consumer Assessment of Healthcare Providers and Systems is a standarized survey which investigate and collect data by surveying about the quality of health care provided by the hospitals and health care system. This survey mainly focus on measures of patient satisfaction and perceived level of care.

The results and the data collected from the HCAHPS acts as the measures of the care provided by the health care system and hence it makes more improvement in the quality of care given to the patient by enhancing the services and providing better facilities to their patients. The patients satisfaction is necessary because these surveys has Medicare’s tying of patient satisfaction scores to hospital reimbursements, physicians are under immense pressure to keep their patients satisfied. This helps in the reimbursement that if a patient is not satisfied then they will reimburse to the patient.