Question

please reply back to this post & ask one question regarding this post:

Hospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS is a national standardized survey that reports how patient’s rate and perceive hospital care. This system is important because it evaluates the hospital’s performance and allows more improvement for areas that the patient’s perceive them lacking. Ways that I believe I can improve or potentially contribute is ensuring patient safety and comfort at all times. It is important that we always evaluate after we implement our nursing actions. For instance, in regards to patient teaching, we have to ensure patient understanding by asking the patient to demonstrate independently or the ability to verbalize teaching instructions. Sleep is also vital for patients in the hospital so I want to ensure that there is low-stimuli, and a quiet environment at night. In hospitals, they have the “quiet time” at night for patients, so we can also follow that by keeping the nurse’s station as quiet as possible.

Answer 1

The survey that has been performed by the Hospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS which shows the reports how patient’s rate and perceive hospital care. This kind of survey is important as it is a kind of feedback that provides platform to enhance and improve the functioning area and performance of the healthcare organizations. It is important that we always evaluate after we implement our nursing actions. Patient teaching and counseling is also one of the major concern as it provides how the patient take care of themselves.

The question arises that is that survey is sufficient to improve the quality of care in the healthcare organizations? How the performance of the health care professionals can be evaluated?