Question

Observe the operations at your favorite fast-food restaurant.

Required:

1.     How many people does it take to fill a typical order of a sandwich, beverage, and one side order?

2.     Describe the activities involved in the restaurant's food service process.

3.     What costs are related to each activity identified in requirement 2?

Answer 1

Operations at fast food Restaurant with out much automation and process mainly dependent on employees

• One person (Mr A) at the table need to take the order from the customer and make a note of it and inform to the concerned chief cook(B) in the kitchen
• The chief cook (Mr B) need to allocate the work of making sandwich to a particular sub cook (Mr C)
• Once the sandwich is prepared it need to be served along with Beverage and beverage need to be given by another employee(Mr D) who takes care of beverage storage
• Now Mr A delivers the order after collecting from Mr C and Mr D and handovers to customer.
• One the order is served and customer is satisfied , Mr A need to Prepare a list of items consumed and submit to Bill counter employee (Mr E) and get bill and give to customer and collect the amount from customer and give it to Cash counter (Mr F) and get receipt and hand over to customer.
• One person(Mr G) is specially required to clean the table or used kitchen plates or utensils

So if the Restaurant is medium sized , then we require one more person Mr H to monitor all these activities and supervise them in time and along with purchasing the necessary raw material.

1. People required filling a typical order of sandwich, beverage, and one side order?

So total persons required were A+B+C+D+E+F+G+H= 7 people

1. The activities involved based on above observation were

• Booking the order from customer
• Communicating with the Kitchen
• Allocation of work in kitchen
• Preparing the order
• Collecting the order along with additional beverages
• Delivering the order
• Billing
• Cash collecting and issue receipt
• Managing the total operations
• Purchase of raw material

1. Costs related to each activity grouped were as below

• Maintenance cost including electricity, equipment, furniture, cleaning
• Purchase cost of raw material
• Salary to employees
• Stationery cost
• Advertisement cost