Question

A ______________ process is a core process that is most important to the customer, running the business and maintaining or achieving a sustainable competitive advantage.

a. customer value-added

b. support value-added

c. business value-added

d. non-value added

Answer 1

Solution :-

The right answer is Customer value added.

For Example:

Value can simply be defined as something a customer is willing to pay to receive. If a customer is not willing to pay for it, then there is no value. For example, let's say your company manufactures widgets and you offer free 24-7 customer support for your widgets. To provide the best customer service you always have at least one knowledgeable technician available to answer customer questions 24 hours a day, seven days a week. On the other hand, your competitor only offers email support, with a guarantee of getting an answer within 48 hours, and they sell their widgets for 5% less than the price of your widgets. Because of their lower price you are losing several major customers to your competitor every month.so from this example we understand that customer want lowest price ( i:e customer value added) and not want 24/7 customer support (support value added).

A “business value added” change increases the quality and value of the product or process, but the fact of the change itself is not apparent to the customer.