Question

You are now looking for positions in health care administration. You are interested in compliance and want to apply for associated positions. To help you understand the process better, use the Internet to locate 2-3 positions for Compliance or Quality Improvement Manager or Associate.

Use this information to create a consolidated job description. Be sure to include requirements such as Education, Professional Experience, and Responsibilities of the Position. Generate at least 10 questions that you think you should ask the applicant during the interview process about ethics and internal auditing.

Answer 1

Quality assurance managers play a crucial role in business by ensuring that products meet certain thresholds of acceptability. They plan direct or coordinate quality assurance programs and formulate quality control policies. They also work to improve an organization's efficiency and profitability by reducing waste.

Job description/Roles and Responsibilities:

• Manages and implements the quality management and quality improvement programs for a healthcare facility.
• Oversees quality assurance and compliance functions.
• Ensures programs and services are implemented at the highest standards and patients receive the highest level of care.
• Responsible for monitoring and updating policies and procedures to include regulatory changes.
• Typically reports to a head of a unit/department.
• Typically manages through subordinate managers and professionals in larger groups of moderate complexity.
• Provides input to strategic decisions that affect the functional area of responsibility.
• May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

Education:

Requires a bachelor's degree, and is certified as a registered nurse.

Professional Experience:

Typically requires 3+ years of managerial experience.

1. What are the qualities of quality assurance managers?

2. What are the primary roles and responsibilities of a quality manager?

3. How the quality manager perform in a crisis situation?

4. How to maintain professional conduct as a quality manager?

5. How to manage quality assurance in the organization?

6. How to meet the quality standards of the organization?

7. How to manage the quality of an organization during a complex situation?

8. How to improve collaboration among the team members?

9. As a professional how can we maintain the ethical principles of an organization?

10. What are the roles of a quality manager during auditing?