Question

What role does HR play in quality improvement of an organization? What practices can they implement to ensure the highest quality?

Answer 1

Ans) Strategic Role of HR:

The strategic role of HR requires a global, long-term, and forward-thinking focus. - help create the right culture and assist in building the right organization. Activities that are strategic in nature include helping prepare for change, forecasting human capital needs for specialized skills and knowledge that will be required to achieve strategic goals, talent management, restructuring the organization, and developing performance management systems that support strategic objectives.

Operational Role of HR:

Day to day tasks: Recruiting, resolving ee complaints, communicating with ees. Although not strategic in nature, operational responsibilities must reflect the organization's goals. HR can play a role i increasing employee engagement by helping to develop comm skills and channels by developing and implementing employee involvement strategies.

Administrative Role of HR:

Compliance issues and record keeping through HRIS applications. Benefits/Pay and background check administration are not necessarily considered cored HR functions.

Strategic, Operational, and Administrative:

HR Today - an expanded role. Increasingly, administrative responsibilities are subordinated to allow HR professionals to focus on those expanding roles that contribute more directly to the organization's bottom line. The scope of roles has broadened into a strong strategic focus, balancing three major responsibilities: Strategic, Operational, and administrative.