Question

These questions are about applying the chapter content. It's often helpful to discuss them with classmates or mentors, gaining different perspectives on the issues.

1. What is the transformational leadership response to the following comments? a. From a patient: “Nobody is answering my call light.” b. From a physician: “The patient care team X isn't as helpful as they should be.” c. “[Patient]'s husband walks with a cane. She says he can't visit her because it's so far from the parking lot.” d. From a classmate at an HCO in another city: “I'm looking for best practices in inventory protection. What can you tell me?”

2. You're rounding, and associates say the following things. What is the best response to support the mission and the transformational culture? Your response should include what the leader should say, and at least the first round of any next steps that the leader should take. a. “So-and-so hit on me.” b. “We need more staff!” c. “So-and-so was late today and sick yesterday. Third time this month!” d. “I disagree with the orders on this patient.” e. “Dr. So-and-so never washes his hands!”

3. A governing board member suggests that the board request an audit of the HCO's record on disrespectful and discriminatory behavior toward associates, especially minority groups. “Given all the attention these issues have had recently, I want to be sure our HCO is living up to its values,” she says. The board agrees, and the chair asks senior leadership to provide a plan for the audit at the next board meeting. What should the major elements of the plan be?

4. Discuss the following statements. Does an HCO where these statements are true gain a competitive advantage? Why or why not? a. Managers do not give orders. b. Managers do not make decisions. c. Managers spend a lot of time listening. d. Imagination is an important leadership skill. e. “We've always done it this way. Changing won't accomplish anything.”

5. Suppose a manager colleague at your HCO says, “I don't think our culture is where it should be.” Conversely, another leader says, “I disagree. I think our culture is fine, and we spend too much money on training and rounding.” What evidence would you review to validate or clarify their concerns? How would you reach a consensus on defining “where our culture should be”? On “too much money,” or, better yet, on “the right amount of money”?

Answer 1

Ans.1 Transformational leadership is a style of leadership in which a leader works with the team as a team member to identify the changes that are required to meet the set goals of the group

It mainly increase three things in the group motivation, morale and job performance by increasing the sense of presonal identity of the members and make them to learn how to connect personal identity with the identity of the company , be a role model for them to increase their interest in the project, challenging the members to take ownership of the work and understanding the strength and weakness of the program.

A) 1:- NO BODY IS ANSWERING MY CALL LIGHT :- Try to know the reason why the client is making call again and again to know the need of the client then find out the truth behind what client is saying, by talking to the staff and ensuring the client that this will not happen again and we will try to complete all your needs that are reliable and help to improve your health condition.

2:-From a physician x health care team is not as helpful as it should be:- Try to find the truth of both the parties by talking to them why they both are saying so and then make them understand the importance of our work that health care profession that why we have to work as a team a doctor 's better work performance is dependent on nurses ,lab professionals ,and other paramedical staff and if they will not work together patient's health and hospital reputation will be compromised.

3:-patient's husband walk in with a cane but she said he can't come to visit her because itsi too far from parking lot:- ensure the client that she don't need to worry about this hospital can help him regarding this and she can meet him daily in the visiting hours