Question

1. T- mobile Customer privacy. Do T-mobile protect the customer’s privacy or what steps you might suggest they take to protect customer's privacy. Refer to the privacy policies or the information on warranties and guarantees. The company's customer support page might also be useful. Do they publish a remedy should the customer's privacy be breached? Should they?

Answer 1

The security plan to protect customer data as well as privacy rights in T-mobile are as follows

• All data of the customers will be stored on the cloud

• Various layers of protection like encryption as well as data access control can be integrated in the system
• Limited access of data and information must be given to individuals
• Call surveillance and monitoring must be restrictive and will be allowed only with legal permission from the Court
• Dedicated and updated firewalls and digital security to protect all systems at the company

Generally it’s the responsibility of the company to protect the sanctity as well as privacy rights of the customers. Various companies take stringent steps to facilitate the same. However if there is a security breach, then the company tries its best to revive the overall system as soon as possible. Data leaks are traced, overall system is backed on cloud, etc. so as to avoid any further loss. After taking stringent measures and solving the problem, the company publishes details about the breach on its official website. The companies need to publish them transparently as it is the right of the customers to know that their data had leaked and the steps taken by the company to revive the same.