I. Read the following case: “Alex Smith is preparing a sales presentation for his company, Phones4Kids, which manufactures and sells cell phones that are specifically designed for children. Phones4Kids employs several hundred workers in Mooray, Missouri, a small town with only two other large employers in addition to Phones4Kids. Alex hopes to sell specialty phones for boys and girls aged 6-10 to a retailer in Hooptown, Missouri. This sale would represent approximately 25% of the projected revenue for the current year for Phones4Kids. The phones are not specifically designed for internet access; however, about eight percent of the time the phones can pick up a wireless internet connection and the user can access the internet. There is a 48% chance that once a child connects to the internet using one of these specialty phones, he or she could access a pornographic site. Derrick Vance, Alex’s boss, has promised Alex a commission in addition to his regular salary if he makes the sale to the retailer. However, if he tells the retailer about the potential to access pornography via the cell phone, the retailer may buy the phones from a competitor that sells phones without internet access. Alex has reviewed the corporate policy for Phones4Kids and can find no specific guidance on how to handle this situation. However, the policy does indicate that sales representatives are to be honest and fair in their dealings with customers.” 2. Complete the following 2 tasks: A. Analyze how you would resolve the dilemma using (1) utilitarianism, (2) the principle of rights, (3) the principle of justice, (4) virtue ethics and (5) the Golden Rule. B. Determine how Alex should handle this situation in a written memo. Please use the following ethical decision-making process, which builds on the process provided by the text but incorporates an economic and legal analysis of proposed courses of action: Step 1: State the Problem / Analyze the Problem Step 2: Identify All Courses of Action that You Could Take Step 3: Evaluate Each Course of Action a. Would the proposed course of action meet the firm’s economic responsibilities? b. Would the proposed course of action meet the firm’s legal responsibilities? c. Would the proposed course of action meet the firm’s ethical responsibilities? 1) Note the ethical principles / tests employed by top management. 2) Note the ethical principles / tests required by the code of conduct. Step 4: Evaluate New Alternative (Repeat Step 3) Step 5: Implement Chosen Course of Action
Actually it is very common to have access to pornographic sites when a phone connects to internet. So it is better to reveal the truth to customer that the phone has the feature to internet connectivity. Then it does not mean of violating ethics. Information is disclosed. There is no manipulation. Customer will be happy.
State / Analyse the problem :
Courses of Action :
Meeting firm’s Economic responsibilities :
Meeting Firm’s legal responsibilities :
Ethical principles and tests employed by Top level Management :
Code of Conduct :
Implementing chosen course of action to wards building ethical business organization. Sales people ethics are the ethics of whole business which reflects the organization effectiveness . Fair practices are very important to achieve customer satisfaction. Sales people/staff should be aware of ethical policy rules to implement the course of action.
I. Read the following case: “Alex Smith is preparing a sales presentation for his company, Phones4Kids,...
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