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Discuss the term business processes; and explain howcomputer-based information systems can help users toincrease...


Discuss the term business processes; and explain how computer-based information systems can help users to increase the efficiency an organization’s business processes. Use appropriate examples to illustrate your answer.

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A business process is a fundamental building block of set of activities performed by a group of stakeholders to accomplish a specific organizational goal. A business process must involve clearly defined inputs and single outcome and it can be presented as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules. Each step in a business process denotes a task that is assigned to a participant. A business process involves process management, process automation, and so on. All organization cannot afford certain business processes internally due to lack of funds or availability of resources. Those organizations utilize business process outsourcing (BPO) to fulfil the gap. The characteristics for a business process can be defined as

  • Definability
  • Order
  • Customer
  • Value-add
  • Embeddedness

Contribution of computer-based information system to increase the efficiency an organization’s business
processes

Computer Based Information Systems (CBIS) produces a high-quality information and can be used as a tool that support decision-making, coordination and control as well as visualization and analysis of data or information. Let take an example of ABC company which is using the CBIS. Through an excellent information system in business process, ABC company can get below advantages.

  • By using a CBIS, they can store the data inside the database in orderly and an organized way. This helps the management of the company to analyze historical as well as present information. For example, if ABC organization is using a good CBIS system then the data which are related to history of product sell, revenue, profit which can be stored in the database in a more efficient way.
  • A good CBIS will also help the management of ABC company to take a proper decision by analyzing the quality data.
  • A good information system enables the ABC company to analyze their stocks and check on their previous performances to predict any form of disaster which can be occurred in future.
  • It also helps to forecast the number of sell and company revenue more accurately.
  • A computer-based system can sort, store and retrieve data much more quickly. Powerful information system tools allow data to be queried quickly. Thus, it will increase the efficiency of business.
  • It will also help ABC company to produce high-quality products and services. Thus, it will ensure the customer satisfaction.
  • With computer aided service, customers of ABC can reach to the company directly through email, Facebook or other social media sites or company's website and convey if they have any queries or complains.
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