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1. Why did Dominos posting of an apology video to their corporate website fail to manage customer dissatisfaction when the s
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Answer #1

The apology posted on website failed to create customers satisfaction because it lacked reach ajd awareness and people were left with haphazard information.

However posting it on You Tube helped them garner more views, better reach and top of mind recall value and helped generate buzz and awareness and thus created customers satisfaction.

PLEASE UPVOTE INCASE YOU LIKED THE ANSWER WILL BE ENCOURAGING FOR US THANKYOU VERY MUCH ALL THE BEST IN FUTURE

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