Question

true or false

14. The use of passive voice emphasizes the action, not the doer in communication messages. Answer: true 15. To build paragraph coherence, link ideas with one of these techniques: sustain the key idea by repeating a key expression or a similar word throughout a paragraph; dovetail sentences by connecting the beginning of each new sentence with a word from the end of the previous sentence; and the use of a pronoun in one sentence to refer to a noun in the previous sentence. Answer: Chapter 6 - Revising Business Messages 16. Revising a written message consist of improving content and sentence structure, while proofreading is correcting grammar, spelling, punctuation, format and mechanics. Answer: true 17. Employing white space and using vertical lists or enumerated items enhances readability on written documents; but should not be used in email messages. Answer: 18. Main headings and subheadings are the only two types of headings used to enhance readability through document design. Answer: 19. When proofreading, be especially alert to spelling, grammar, punctuation, names, numbers, and document format Answer: 20. The best way to judge the success of your communication is through feedback. For this reason, you should encourage the receiver to respond to you message. Answer:

Answer 1

Ans 17- false

Vertical lists in the form of bulleted points makes the text noticeable for the users.The lists helps to shorten the information in form of steps or highlighting key points of the messages in an email. Also it spreads out the text and includes more white spaces making information clearly readable. Hence these lists should be made part of the business communications.