Question

Phase I: Improvement Opportunity Write 500-750 words on improvement opportunity in your sphere of influence. (The company sells, services, and monitors medical alert buttons) Address each of the following sections: Quality Tool Analysis Identify your problem statement and complete a root-cause analysis. Identify which quality tools you used to identify and vet the problem. Explain the quantitative and qualitative tools you used and provide a summary of how you arrived at your problem. Stakeholder Analysis Provide a Power/Interest Grid of your completed chart (using either a picture format or a handwritten document). In addition, provide a summary that includes considerations for all stakeholders. These considerations will form your communication plan in Part II.

Answer 1

Stakeholders means all those constituents who influence , and are in turn influenced by an organization. In the past , it was considered that a business was accountable only towards the investors. However, now a days a business is considered to be accountable towards all its stakeholders. All the stakeholders have an interest in the conduct of business of the organization. The stakeholders have certain rights with respect to working of an organization.

The term stakeholder includes-

Investors
Employees
Customers
Suppliers
Government
Local community
Environment
Competitor
Following are various interest of the stakeholders

1.Investors-

Redressal of grievances
Regularly sending an investor’s guide
Disclosure of annual reports
2. Employees

Payment of fair wages
Provision of safe and hygienic working conditions
Regular and free health check ups
Abolition of forced labor
Elimination of discrimination
3.Customers-

sale of good quality products
timely delivery of products
Fair pricing
Customer service
Educating customers regarding needs and benefits.
4.Suppliers-

Making payment on time
No discrimination between suppliers
5.Government –

Timely and fairly payment of taxes
Compliance of laws in letter and spirit.
6.Environment-

Water harvesting.
Planting of trees and development of green belts.
Developing environment friendly products.