Question

How would you develop and track and customer relationship management system?

How would appraisal policies create improvements?

Answer 1

How would you develop and track and customer relationship management system?

Firstly, developing processes to ensure customer feedback. This will facilitate information flow from customer to supplier regarding the purchased product or service. This will further improve our internal knowledge in terms of areas to improve. Thereby the supplier or manufacturer can improve processes and designs to attain customer satisfaction. Also, making our systems agile to match the changing demands of customers further help improve customer relationships.

Relationship with customers can be monitored and measured using only surveys, feedback forms and/or one-to-one interactions. Also, training employees on importance of customer centricity and focusing strategies towards achieving customer satisfaction will help establish a robust customer relationship management system.

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How would appraisal policies create improvements?

Appraisal policies facilitate improving productivity. Employees realize the need to prove their efficiencies and therefore begin to pro-actively improve their performance. Thereby, the organizational goals can be achieved by effective appraisal policies.