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1 Answer the following questions A. The question of what business a firm is in is...

1 Answer the following questions

A. The question of what business a firm is in is addressed in its:

Group of answer choices

Tactical plans

Organization-wide strategic plan

Mission statement

Market segmentation strategy

Opportunity analysis

B.Which of the following is NOT a Customer Performance Measure?

Group of answer choices

Number of salesperson complaints

Customer satisfaction

Customer loyalty

Number of existing accounts

Number of customer complaints

business   Operations-Management   
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Answer #1

Answer A: Mission statement

Explanation: A mission statement signifies what business a firm is into. It shows why a form exists, its overall goals. The services or products it sells and its main customers.

Answer B: Number of salesperson complaints

Explanation: Number of salesperson complaints is not a Customer Performance Measure as it does not provide any customer related information based on performance.

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