Question

1-An advantage of one-way communication over two-way is the fact that

• A-fewer mistakes or problems are likely to arise as work progresses.

• B-the receiver is more likely to understand what to do with the message.

• C-feedback allows for suggestions and modifications.

• D-communication is faster and easier.

• E-it is more accurate communication that ensures clarity.

2-A disadvantage of oral communication is that the

• A-sender has no control over where, when, or if the message is received.

• B-message is less persuasive than written communication.

• C-receiver cannot give immediate feedback.

• D-cost of oral communication is relatively high.

• E-likelihood of spontaneous, ill-considered statements is relatively high.

3-An advantage of electronic communication is that

• A-there is enhanced ability to solve complex problems.

• B-it is easier to pick up on subtle nonverbal clues.

• C-there is increased speed and efficiency for routine messages.

• D-it takes less time to make high-quality group decisions.

• E-there is less risk of negative portrayals and misinterpretations.

4-A disadvantage of electronic communication is the

• A-difficulty in sharing information quickly.

• B-high probability of ill-considered statements.

• C-limitation in sending routine messages to a group.

• D-sender’s lack of control over the message.

• E-inability to pick up on subtle, nonverbal clues.

5-Media richness is described as the degree to which a(n)

• A-communication channel conveys information.

• B-sender's information is considered genuine by receivers.

• C-manager uses a medium for communicating with subordinates.

• D-organization communicates effectively to its customers.

• E-particular medium is available for employees' use.

6-Reflection is a process

• A-of withholding, ignoring, or distorting information.

• B-by which a communication channel conveys information.

• C-of receiving and interpreting information.

• D-by which a person states what he or she believes the other person is saying.

• E-by which managers provide performance feedback to their subordinates.

Answer 1

1

D – Communication is faster and easier

One way communication makes the overall communication process easier and quicker as there is no questions, no responses and no conversation.

2

E – Likelihood of spontaneous, ill-considered statements is relatively high

During oral communication, if one is not prepared there can be mistakes made easily that may be regretted later.

3

C – There is increased speed and efficiency for routine messages

Electronic communication is quick and efficient. It is very good for routine messages.

4

E – Inability to pick up on subtle, nonverbal clues

Electronic communication is similar to written communication. It is difficult to pick up on nonverbal clues.

5

A – Communication channel conveys information

Media richness is the degree to which an information can be reproduced at the receiver end. It is similar to reliability

6

D – By which a person states what he or she believes the other person is saying

Reflection is process of receiving input and then replying back with the understanding to the original speaker.