Question

Select one of the team mediation techniques (negotiation, role clarification, or start-stop-continue), and describe how you would use this technique to defuse a team conflict situation. Include an example of one of the techniques that you have witnessed in your work environment.

Answer 1

Role clarification technique can be used to defuse a team conflict situation.
This technique can be used to defuse a conflict situation in the following ways:
· Role clarification helps employees clarifying their responsibilities in the organization. It keeps employees away from any task confusion, which helps to defuse conflict.
· Role clarification ensures the authorized right of an employee over a particular task that no other can claim. It defuses the chances of confusion.
· Role clarification is an effective way of keeping a sequential alignment between the organizational tasks that defuses conflict
I have used the role clarification technique during the training session of my office to convince my team members and about their roles and responsibilities in the organization. It has helped to avoid any conflict.