Question

Assignment Prompt: Complete the Are We Making Progress? survey (at the bottom) based on your experience in your organization or a former job.  Clearly provide your responses to the questions (you can copy and paste them into your Word document) and briefly explain why you arrived at each rating. Then write a summary reflection of what you see as the key opportunities for improvement in each category of the Baldrige Criteria relative to your survey answers and what you have learned.

Are We Making Progress? Survey.... Rate each one Strongly Agree, Strongly Disagree or Undecided

Leadership

1A I know my organization’s mission

1B I know my organization’s vision (where it is trying to go in the future).

1C My senior (top) leaders are ethical and demonstrate our organization’s values.

1D My senior leaders create a work environment that helps me do my job.

1E My organization’s leaders share information about the organization.

1F My organization asks what I think.

Strategy

2A As it plans for the future, my organization asks for my ideas.

2B My organization encourages totally new ideas (innovation).

2C I know the parts of my organization’s plans that will affect me and my work.

2D I know how to tell if we are making progress on my workgroup’s part of the plan.

2E My organization is flexible and makes changes quickly when needed.

Customers
Note: Your customers are the people who use the

products of your work.

3A I know who my most important customers are.

3B I regularly ask my customers what they

need and want.

3C I ask if my customers are satisfied or dissatisfied with my work.

3D I am allowed to make decisions to satisfy my customers.

3E I also know who my organization’s most important customers are.

Measurement, Analysis, and Knowledge Management

4A I know how to measure the quality of my work.

4B I can use this information to make changes that will improve my work.

4C I know how the measures I use in my work fit into the organization’s overall measures
of improvement.

4D I get all the important information I need to do my work.

4E I know how my organization as a whole is doing.

5 Workforce

5A The people I work with cooperate and work as a team.

5B My bosses encourage me to develop my job skills so I can advance in my career.

5C I am recognized for my work.

5D I have a safe workplace.

5E My bosses and my organization care about me.

5F I am committed to my organization’s success.

6 Operations

6A I can get everything I need to do my job.

6B We have good processes for doing our work.

6C I can improve my work processes when necessary.

6D We are prepared to handle an emergency.

7 Results

7A My work products meet all requirements.

7B My customers are satisfied with my work.

7C I know how well my organization is doing financially.

7D My organization has the right people and skills to do its work.

7E My organization removes things that get in the way of progress.

7F My organization obeys laws and regulations.

7G My organization practices high standards

and ethics.

7H My organization helps me help my community.

7I My organization is a good place to work.​

Answer 1

1.Leadership

1A.Improves the quality of care and respect the values of the customers,care and cure with compassionand meet the challenges in our way - Strongly agree

1B.A little light dispels much of the darkness/ passsion in curing and caring -Strongly agree

1C.The leaders or the seniors who leads us uphold the values of the organization at each level and follow all the ethical considerations according to their discipline -Strogly Agree

1D.They will provide a good and comfortable working environment to us to do our work comfortable and followas a democratic approach to us,and they inspire and stimulate,and individually consider us - Strongly agree

1E.They will share the culture,policies,procedures,productivity and loss of the organization to us,thus to improve our performance and do our responsibilities to level best - Strongly agree

1F. They surely asks our problems and health concerns with in the organization -Strongly agree

2.Strategy

2A.They will surely asks the the individuals/sub-ordinates ideas and creation for planning of future -Strongly agree

2B.They totally changes according to changes in the society and follows the recent trends and technologies and encourages new ideas or innovations from the sub-ordinates -Strongly agree

2C.My organization will share all the new strategies to the staff thus they can fit to their organization and work - Strongly agree

2D.In my organization they are following a democratic approach to the staff thus we can freely say/share all the individual ideas and making progress on my workgrop's part of plan-Strongly agree

2E.My organization is totally based on the changes in the society/societal needs -Strongly agree

3.Customers

3A.My customers are patients who needs care according to their problems -Strongly agree

3B.According to the problems we will treat,/moraleand repect the patient values and beliefs and deliver a high quality and standardized care -Strongly agree

3C.Surely after delivering the care we will get a feed back from the customers,thus helpful in further improvement - Strongly agree

3D.We will give priority to the patient in making decision according to their choices - Strongly agree

3E.My organization customers are stake holders,medicalpractitioners,representatives of each field etc - undecided

4.Measurement,Analysis,and knowledge manangement

4A.I measure the quality of work by getting the feed back from the customers as well as the checklist regarding the job areas given by the organization -Strongly agree

4B.Surely after getting the feed-back from my customers and from the organization i try to change and improve further development of skills -Strongly agree

4C.I always follow the standardized procedures and policies that is fit to myorganization thus avoid most of the errors - Strongly agree

4D.The supervisors or the leaders will guide us during the stage of crisis - Strogly agree

4E. I am not sure -.Undecided

5.Workforce

5A.The members with in the organization are very co-oprative and helpful to each us when in need and work as a team -Strongly agree

5B.Each and every stage they will make me to try and develop/improve my skills -Strongly agree

5C.I truely know regardingmy job responsibilities - Strongly agree

5D.I am very comfortable with my work place and is very safe -Strongly agree

5E.They concern about the work place and safety as well as the health and wellness of the staff - Strongly agree

5F.I will do my level best for my organization improvement and success - Strongly agree

6.Operations

6A.Our management will provide and allocate theresources equally to every staff -Strongly agree

6B.We are have good processes for doing job -Strongly agree

6C.By the continuous development of knowledge and skills we can improve my work processes

6D.We are having the capability to handle any emergency situations -Strongly agree

7.Results

7A.Customers are satisfied and had not developed any complications after delivering standardized care - Strongly agree

7B.From my customers i got only the positive feed back

7C. I am not sure -Undecided

7D.All are capability to handle any sit skilled and having capapbility to handle any situations -Strongly agree

7E.They are giving chance to us to improve our knowledge and skills -Strongly agree

7F..According to the accredited bodies my organization obeys laws and regulations

7G.I am not sure -Undecided

7H.My organization favours for us and the community - Strongly agree

7I.My organization is a good place,safe and i feel comfortable to work