Question

D) Postpone making the decision in the hopes that it will resolve itself. 7. Identify an important communication difference between men and women. A) Men have a larger and better-developed vocabulary at an earlier age than women. B) Women prefer the face-to-face communication style. C) Men prefer close proximity when communicating important information. D) Women tend to be more physical when communicating. 8. Identify the characteristics required in a person who is able to resolve difficult crises A) Has decreased self-esteem and motivation B) Uses newly developed coping skills to resolve future crises C) Views the experience as personally destructive D) Avoids difficult situations in the future 9. When does the encoding process of communication take place? A) The receiver thinks about the information, understands it, and forms an idea based on the message. B) The receiver responds to the message and gives feedback. C) The sender sends the message. D) The message is sent in a way that causes confusion in the receiver. 10. Identify a communication style that involves interpersonal behaviors that perrmit people to defend and maintain their legitimate rights in a respectful manner that does not violate the rights of others. A) Submissive B) Assertive C) Aggressive D) Dishonest 11. Learning forgiveness is a skill that tends to counteract which of the following childhood survival mechanisms? A) Self-centeredness B) Jealousy C) Hording D) Anxiety 12. An angry patient says to the nurse, "You're so incompetent, I'd rather have a monkey taking care of me!" What should the nurse keep in mind when dealing with this patient? A) Stopping this type of behavior with a sharp response will keep it from escalating. B) Leaving the room immediately will express the nurse's displeasure with the statement without direct confrontation. C) Reporting this patient's behavior to a superior is the first step in filing a complaint. D) The statement made by the angry patient was not a personal attack on the nurse. 13. A registered nurse (RN) is assigned to a step-down coronary care unit with 20 clients in various stages of recovery. What is the primary consideration in assigning the unit staff that includes two RNs, two licensed practical nurses (LPNS), and one certified nursing assistant (CNA)? A) Distance of client rooms from the nurses' station B) Skill level of each staff member

Answer 1

ANS. 7. An important communication difference between men and women is women prefer the face-to-face communication style. option b is correct.

ANS. 8. The characteristics required in a person who is able to resolve difficult crises is the use of newly developed coping skills to resolve future crises.

ANS. 9. The encoding process of communication takes place when the receiver thinks about the information, understands it, and forms an idea based on the message.

ANS. 10. Assertive is a communication style that involves interpersonal behaviors that permit people to defend and maintain their legitimate rights in a respectful manner that does not violate the rights of others.

ANS. 11. Learning forgiveness is a skill that tends to counteract self-centeredness.

ANS. 12. The statement made by the angry patient is not a personal attack on the nurse.