Question

Healthcare Quality Management Student Workbook - 5th edition Project 2-1: Structure, Process, Outcome, and Patient Experience Measures Project Description: For a comprehensive understanding of performance, healthcare organizations measure four distinct characteristics: structure, process, outcome, and patient experience measures, Structure measures are used to assess the organization's capacity to provide quality patient care. Process measures are used to assess satisfactory completion of healthcare tasks. Outcome measures are used to assess the end result of healthcare services. Patient experience measures are used to better understand how patients perceived the healthcare services. In this project you'll identify which characteristic (structure, process, outcome, or patient experience) is being evaluated by a performance measure. Instructions 1. Download the answer sheet for this project from the website: http://www.brownspath.com/students 2. For each performance measure listed below, determine whether the measure is used to evaluate healthcare structure, process, outcome or patient experience. The measures in this project are commonly used in ambulatory surgery centers. • Percent of patients with a complete admission assessment (as defined by facility policy) • Percent of patient records containing accurate insurance information • Percent of surgeries that begin within 15 minutes of scheduled start time Average length of stay from admission to discharge (in hours) Percent of patients requiring hospital admission following ambulatory surgery Percent of patients whose systolic blood pressure varies more than 40mm Hg after admission to the post-anesthesia recovery unit Percent of patients reportedly very satisfied with the ambulatory surgery admission process Number of surgeries cancelled due to unavailable equipment Percent of patients who experience an adverse drug reaction Percent of records containing documentation of preoperative evaluation by anesthesiologist Number of complaints received from patients/families about adequacy of parking accommodations Average charges for each of the top ten ambulatory procedures performed Percent of patients that attend preoperative education classes Percent of patients that develop a postoperative infection Number of health department citations for violations of health or safety regulations 3. Record your responses on the answer sheet provided for this project

Answer 1

1.Percent of patients with a complete admission assessment (as defined by facility policy) - process

2.Percent of patient records containing accurate insurance information- structure
3.Percent of surgeries that begin within 15 minutes of scheduled start time- process
4.Average length of stay from admission to discharge (in hours)- outcome
5.Percent of patients requiring inpatient admission following ambulatory surgery- outcome
6.Percent of patients whose systolic blood pressure varies more than 40mm Hg after admission to the post-anesthesia recovery unit- outcome
7.Percent of patients reportedly very satisfied with the ambulatory surgery admission -process
8.Number of surgeries cancelled due to unavailable equipment-process
9.Percent of patients who experience an adverse drug reaction-outcome
10.Percent of records containing documentation of preoperative evaluation by an anesthesiologist- process
11. Number of complaints received from patients/families about adequacy of parking accommodations-structure
12.Average charges for each of the top ten ambulatory procedures performed-outcome
13.Percent of patients that attend preoperative education classes-process
14.Percent of patients that develop a postoperative infection-process
15.Number of health department citations for violations of health or safety regulations-outcome