Terminology. Match each item on the left with the most appropriate item on the right.
1. Behavioral issues | a. First step in BPM |
2. Control activities | b. Fraud&resistance to change |
3. Define boundaries | c. Key idea when using consultants |
4. Expectancy | d. Reduce, accept, avoid, share |
5. Instrumentality | e. Second step in BPM |
6. Internal environment | f. Specific actions taken to respond to risk |
7. Map steps and flow | g. The belief that effort will lead to success |
8. Risk responses | h. The idea that goal achievement leads to reward |
9. Valence | i. The value placed on a reward |
10. Well-defined tasks | j. Tone at the top |
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