Field exercises.
a. The chapter discussed expectancy theory as a way of explaining motivation. But, researchers and practitioners have suggested many other theories, such as Maslow’s hierarchy of needs, Herzberg’s two-factor theory, and McClelland’s needs theory. Research one or more of those theories (or others suggested by your instructor). Compare and contrast them to expectancy theory.
b. Search the Internet and/or your school’s library to find an example of a successful BPM project. Summarize the project. To what extent does the case follow the seven basic steps suggested by Seppanen, Kumar, and Chandra? The BPM principles suggested by Eppele?
c. If you’re like students at my university, you may be frustrated by some of your school’s processes—such as the process of registering for classes, purchasing textbooks, or paying fees. Use the steps and principles of business process management to suggest a way to improve a process that frustrates you.
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