Reading review questions.
a. What are the elements of COSO’s enterprise risk management framework?
b. What is business process management? List and discuss the steps managers often use to change a business process.
c. List and discuss seven principles of business process management.
d. What are the elements of expectancy theory? Give examples of each one.
e. In a format specified by your instructor, respond to the questions for this chapter’s “AIS in the Business World.”
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