What are the advantages and disadvantages of using crowdsourced social media data during a disaster response?

Question

Question

Answer 1

Answer #1

advantages -

social media builds trust among people before a disaster affects the public. emergency managers are therefore ready to go to a source of authoritative public information during a natural disaster.
social media proves to be an early warning system for helping disaster-affected people.
social media provides an additional way to track the course of a disaster.

disadvantages -

many segments of the public do not use social media and therefore, another mode of communication is needed as well.
social media information can be inaccurate about disaster response.
social media can also give much more negative opinions about the disaster response which can be highly demotivated.

Answer 2

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