Question

Case study

Davey is the quality manager at a residential aged care facility. The team he manages is responsible for strengthening service delivery in all areas and ensuring the facility has a focus on improvement of care, service and staff safety. Davey provides leadership for the support for the core business and the service delivery of the organisation. One of Davey’s team members, Andrew, has recently conducted routine observations of the nursing staff to ensure the rights of residents to independence, privacy, dignity and confidentiality are being upheld in the workplace. Andrew reports back to Davey that the organisation is currently facing a shortage of aged care nursing staff and the existing nurses are under pressure to care for a large number of residents. Because of this, there have been occasions where nursing staff are forgetting to assist and organise residents to attend the weekly group excursions to the local shopping centre. As a result, some residents have missed out on purchasing groceries and other personal items that make them feel independent and comfortable

Question.

1. Other than by observation, describe two ways that Davey could further evaluate and monitor work practices for non-compliance?

2. Explain how Davey could ensure work practices are monitored on an ongoing basis?

3. Describe two modifications Davey could make to ensure the nursing staff, and organisation as a whole, continue to uphold the rights of residents?

Answer 1

1.The ways to evaluate and monitor work practices for non-compliance are

• Mock audits can be conducted and assess where the problem arises and how it can resolved
• Risk management can be initiated to know about the non compliance with work practices

2.Some of the ways to ensure that the work practices are monitored on an ongoing basis are

• Getting a regular ,period feedback from the nursing staffs and the residents
• The performance of the staffs has to be monitored regularly by screening them in skills as well as in physical and mental stability to do the work
• Initiation of self monitoring tools to the staffs by providing a checklist to complete the work
• Getting feedback

3.The modification which can be done are

• Recruitment of new staffs to meet shortage and consequences out of it.Adequate number of staffs can decrease work load
• Nursing aides, care giver can be appointed to decrease over work and make sure all the basic needs if the residents are met.