Question

Thinking It Through 54 Ms. Cree is a new graduate and has just been hired as a medical assistant in Dr. Albright's office. She is anxious about learning the new routines and doing a good job. She has always struggled with math calculations, but was able to develop her skills to pass her courses in school. However, when Dr. Albright orders a medication that needs to be calculated, Ms. Cree panics. She is unable to find her calculator, and even though she has been able to manually solve this type of problem in the classroom setting, she now becomes too afraid to trust her own skills. Where is that calculator? Ms. Cree is afraid of losing her job if she admits the problem, and yet she knows that if she makes a mistake, she could jeopardize the health of the patient. 1. What job-related factors are contributing to Ms. Cree's anxiety and panic? 2. What suggestions would you recommend to her? 3. What thoughts are going through her mind that may be adding to the problem?

Answer 1

1). The job-factors contributing to Ms. Cree's anxiety and panic are struggle with math calculations, mistrust on own skills, fear of losing job, and consequences of wrong calculations.

2). The suggestions recommended for Ms. Cree are,

• Making Cree to identify her stress factors
• Improving the self confidence
• Asking help of other workers as possible (to check the calculations)
• Keeping a calculator with her

3). Her low self-esteem and the fear consequences of wrong calculations are the thoughts adding to her problem.

Answer 2

Ms. Cree is medical assistant and her duty is not required calculate  medications because she is not qualified. Registered nurse can calculate medications.