Question

Many of you have had to call your doctor's office, pharmacy or insurance company for assistance....

Many of you have had to call your doctor's office, pharmacy or insurance company for assistance. What was helpful and what was difficult?

List one of each. For example: I find it helpful when I can press "0" to bypass a recording and talk to a person directly. On the other hand, I find it extremely difficult to have to repeat the same information to every person I've talked to.

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Answer #1

Helpful:
Dedicating more lines for outgoing calls can reduce the busy signals. Make instructions for medical emergency the first option and reduce automated attendant is less than 60seconds.
Difficulty:
During peak hours busy schedule receiving the phone calls not sound as the quality of service.

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