Question

Sara, I acknowledge the receiot of your voicemail. I understand that you are concerned about the delayed shipment for printables, One of our important clients with us. upon reviewing the order that Printables has placed with us, it ie evident that the delayed shipment was due to lack of transportation due to the pandemic. i appreciate that you understand that the delay is not due to my fault as the order was ready to be shipped. I assure you that the order would be delivered as soon as the lockdown is released. I will also personally contact the manager at printables to explain the situation and I strongly believe that he would understand. I also understand from the voicemail that you have listed a few task that must be completed in order to get things back on track fast. I assure you that all of these formalities and tasks to deliver the shipment on time would be completed st the earliest. I appreciate that You trust me in handling critical and important customers efficiently. I assure you that i will do my best to resolve the customers issues.

from the summary above draft a email.

first paragraph tell the reader why you are writing this email. provide background infomation.

second paragraph provide the main informationfor your email. what is it you want to explain or acvomplish?

endng paragraph provide a wrap upfor your email

Answer 1

To,

Miss Sara

Sub= delayed shipment for printable

Dear Sara,

Best wishes of the day. I am writing this mail in response to your voice mail which I received today regarding the delayed shipment for printable. We are quite sorry for the discomfort caused to you due to the delay in the shipment for printable.

I would like to inform you that we are all set for shipping the products to you but as you must be aware of the fact that the entire world is encountering the unprecedented event in the form of a pandemic caused by COVID 19 and it resulted in the lockdown by the government that prevented any kind of shipment of the product and no service provider is facilitating the service. I do understand that you must be facing a lot of trouble and problem because of the non-delivery of the products but the situation is beyond the control of the company. Apart from this, you have also mentioned some tasks to be done so that things can be brought on the track as fast as possible. I completely acknowledge those and assure you that we are definitely working on this.

I would like to reassure you that as soon as the government permits the shipment of the product, the first shipping leaving from our warehouse will be for you. I really apologize for the inconvenience caused. I request you to bear this difficulty for some time as things are not in the control of the company. Hoping that we will continue to have your patronage in future,

Thanks a lot.